A key principle at Out in the Bay is our person-centred approach, which acknowledges that each individual is unique, with their own needs and challenges. When you visit our Community Hub, our priority is to understand what you’re looking for in a support service and how we can best meet those needs. Social inclusion and peer support are vital to maintaining mental wellbeing, and we are dedicated to providing this to those who may benefit.
Your Support
When you first visit our Community Hub, a staff member will greet you with a warm welcome, offering a cup of coffee and a chat. You can share as much or as little as you feel comfortable with, and together we’ll determine the best way to support you. This might involve signing up as a one-to-one client, being referred for counselling, attending a peer support group, or simply dropping in for coffee from time to time. Regardless of the support you seek, our workers are here to provide emotional support and a safe space to discuss whatever you’re facing. We conduct approximately 500 one-to-one support sessions annually, with frequency adjusted to individual needs.
Feel free to contact us for more information about support options, or simply drop by our office for a chat. If you’d like to make a referral now, you can send us an email, or click here for our online referral form.
Confidentiality
All of our staff undergo extensive training, whether they are dedicated support workers or not. We adhere to strict guidelines regarding confidentiality, safeguarding, and best practices, and we take your safety and privacy very seriously. Any information you share with us, and any notes we take, are kept confidential, except in cases where there is a risk of harm to you or others. While we may use your information for statistical and monitoring purposes, your personal details will always be anonymized to protect your identity.