Here at Out in the Bay we realise that every person we work with (or as we call them, “Service Users”) is unique, with their own set of factors affecting their lives. We believe that peer contact and support is a vital part of maintaining a person’s health and happiness, and if we can help provide that for you or someone you know then we would be more than happy to do so. When you come to OITB for the first time our main priority is to establish what you need from us, and how you want to use our service.

Your First Visit

During your first visit one of our staff members will sit down with you for a one-to-one session where we work out a plan of how much support you would like to receive from us. You can tell us as much or as little as you feel comfortable with, and we can provide advice or refer you to other services in the area based upon what you tell us. Some of our users come to see us regularly while others only need us from time to time.

Home Visits

If you are unable to come to the Out in the Bay offices we offer a home visit service. We realise that areas in Lancashire can vary greatly in terms of access to public transport, and that many potential service users may have mobility issues related to age or disability. As such we can arrange to meet you either at your home or in a public place.


Our staff members undergo extensive training, are bound to strict safeguarding and best practice guidelines, and we take your safety and security very seriously. All of the information you give us and any notes we make regarding you are confidential, and depending on your circumstances this information may even be withheld from a parent or guardian.

If you’d like to become one of our service users please get in touch with us.

If you need any help finding our offices click here for directions.

If you would prefer to meet us in a less formal, group environment you may prefer to come to one of our drop-in sessions, usually tailored around more specific support on a single issue.